Refund policy

Last updated: July 2026

Your satisfaction is our priority. If you're not happy with your purchase, here's how we can help:

Returns: You may return most items within 7 days of delivery, provided they are unused, in original packaging, and in the same condition as received.

Non-Returnable Items: Certain items such as perishables, personal care products, and items marked "final sale" cannot be returned.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 5–7 business days to your original payment method.

Exchanges: We offer exchanges for defective or damaged items. Contact us within 48 hours of delivery with photos of the damage.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact: Email us at support@shopkuch.com to initiate a return.